#Setting up multiple desktops on mac install
Set up from the customer's computer using the unattended installer (single or multiple computers) – This method allows you to quickly install unattended access on computers that are in your network. This method requires the customer to be physically present at the computer during the set up process.
#Setting up multiple desktops on mac password
You will be able to specify a nickname and company (i.e., device group) for the computer, as well as have the customer store their password (Windows only). Set up during an attended support session (single computer) – This method utilizes the existing connection of the attended support session to install the GoToAssist Customer desktop application. There are several ways that an agent can set up unattended access, as follows: Note: Access to the Unattended Support feature (including those described here) is dependent upon your user group settings or your individual user settings, which are set by your administrator.
See Start Unattended Support Sessions for more information about connecting to unattended devices. With security in mind, unattended access cannot be set up without permission from your customer.Īnnouncement: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. Computers that have unattended access set up are known as unattended support computers. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time.
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